Your company's know-how, turned into AI systems

Kapia maps the knowledge your business runs on and turns it into AI systems that follow your processes the way your best people do.

  • ""

    Gmail

    sdasoe fasfafaffeeef sdadasdadadadssda sdasd sdsdsd
    dadadasd sdadasd sdadadsd dadad sdads sd sdadsda
    ksdklakdadaksd skdn alkdna kd askda sdjk ks kda
    dnks snkdn kn

    ""

    241

  • ""

    Exceptions_FINAL_v3.xlsx

  • sdasoe fasfafasf

    dada

  • ""

    Slack

  • Contract

    xza sdasoe fasfafaffeeef sdadasdadadadssda sdasd sdsdsd sdasd ada

    dsd sdsdsd sdsd
    sdsdz dsa

    ksdklakdadaksd skdn

    dnks. snkdn kn ksd nk nk sd


    sd ds ro. r r f vof. o
    skd ksndkdksndksi

    12

  • ""

    Helpdesk ticket

    sdasoe fasfafaffeeef sdadasd sdasd
    dadadasd sdadasd dadad

    ksdklakdadaksd skdn alkdna kd
    askda sdjk ks k kasdak

    snkdn kn ksd nk

  • Claims 26’

  • ""

    Gmail

    sdasoe fasfafaffeeef sdadasdadadadssda sdasd sdsdsd
    dadadasd sdadasd sdadadsd dadad sdads sd sdadsda
    ksdklakdadaksd skdn alkdna kd askda sdjk ks kda
    dnks snkdn kn

    ""

    241

  • ""

    Exceptions_FINAL_v3.xlsx

  • sdasoe fasfafasf

    dada

  • ""

    Slack

  • Contract

    xza sdasoe fasfafaffeeef sdadasdadadadssda sdasd sdsdsd sdasd ada

    dsd sdsdsd sdsd
    sdsdz dsa

    ksdklakdadaksd skdn

    dnks. snkdn kn ksd nk nk sd


    sd ds ro. r r f vof. o
    skd ksndkdksndksi

    12

  • ""

    Helpdesk ticket

    sdasoe fasfafaffeeef sdadasd sdasd
    dadadasd sdadasd dadad

    ksdklakdadaksd skdn alkdna kd
    askda sdjk ks k kasdak

    snkdn kn ksd nk

  • Claims 26’

  • ""

    Gmail

    sdasoe fasfafaffeeef sdadasdadadadssda sdasd sdsdsd
    dadadasd sdadasd sdadadsd dadad sdads sd sdadsda
    ksdklakdadaksd skdn alkdna kd askda sdjk ks kda
    dnks snkdn kn

    ""

    241

  • ""

    Exceptions_FINAL_v3.xlsx

  • sdasoe fasfafasf

    dada

  • ""

    Slack

  • Contract

    xza sdasoe fasfafaffeeef sdadasdadadadssda sdasd sdsdsd sdasd ada

    dsd sdsdsd sdsd
    sdsdz dsa

    ksdklakdadaksd skdn

    dnks. snkdn kn ksd nk nk sd


    sd ds ro. r r f vof. o
    skd ksndkdksndksi

    12

  • ""

    Helpdesk ticket

    sdasoe fasfafaffeeef sdadasd sdasd
    dadadasd sdadasd dadad

    ksdklakdadaksd skdn alkdna kd
    askda sdjk ks k kasdak

    snkdn kn ksd nk

  • Claims 26’

The knowledge gap

Your business runs on knowledge nobody wrote down

It lives in old tickets, email threads, edge cases and the people everyone asks when things get complicated.

""

Gmail

sdasoe fasfafaffeeef sdadasdadadadssda sdasd sdsdsd
dadadasd sdadasd sdadadsd dadad sdads sd sdadsda
ksdklakdadaksd skdn alkdna kd askda sdjk ks kda
dnks snkdn kn

""

241

sdasoe fasfafasf

dada

""

Helpdesk ticket

sdasoe fasfafaffeeef sdadasd sdasd
dadadasd sdadasd dadad

ksdklakdadaksd skdn alkdna kd
askda sdjk ks k kasdak

snkdn kn ksd nk

Claims 26’

""

Exceptions_FINAL_v3.xlsx

""

Slack

""

Slack

Contract

xza sdasoe fasfafaffeeef sdadasdadadadssda sdasd sdsdsd sdasd ada


dsd sdsdsd sdsd
sdsdz dsa

ksdklakdadaksd skdn

dnks. snkdn kn ksd nk nk sd


sd ds ro. r r f vof. o
skd ksndkdksndksi

12

Enterprise OS

A living map of how your business really works

Every rule, exception, and judgment call, readable by your team, executable by AI.

Department Brain

  • Invoice overdue >30 days

    Escalate to AM first

  • Exception

    Discount above 15%

    CFO sign-off required

  • Public sector disputes

    CC legal on all comms

  • Public sector disputes

    CC legal on all comms

M

Confirmed by Maria

Head of Ops

Process Map

Autonomous

Block access. Send overdue notice with payment options.

Decision

Student contacts support within 48h?

Yes

Agent

Offer partial payment to restore access

No

Human

Escalate. Report to credit agency.

Autonomous

Confirm resolution. Restore access. Log in system.

Agent

  • Ticket received

    Finance escalation

  • Checked map

    3 rules matched

  • Verified invoice

    Overdue 47 days

  • Notifying AM

    Running...

  • !

    Discount check

    Awaiting CFO

  • 6

    Client comms

    Pending

  • 7

    Log & close

    Pending

Agent

  • Ticket received

    Finance escalation

  • Checked map

    3 rules matched

  • Verified invoice

    Overdue 47 days

  • Notifying AM

    Running...

  • !

    Discount check

    Awaiting CFO

  • 6

    Client comms

    Pending

  • 7

    Log & close

    Pending

  • Department Brain

    • Invoice overdue >30 days

      Escalate to AM first

    • Exception

      Discount above 15%

      CFO sign-off required

    • Public sector disputes

      CC legal on all comms

    • Public sector disputes

      CC legal on all comms

    M

    Confirmed by Maria

    Head of Ops

  • Process Map

    Autonomous

    Block access. Send overdue notice with payment options.

    Decision

    Student contacts support within 48h?

    Yes

    Agent

    Offer partial payment to restore access

    No

    Human

    Escalate. Report to credit agency.

    Autonomous

    Confirm resolution. Restore access. Log in system.

  • Agent

    • Ticket received

      Finance escalation

    • Checked map

      3 rules matched

    • Verified invoice

      Overdue 47 days

    • Notifying AM

      Running...

    • !

      Discount check

      Awaiting CFO

    • 6

      Client comms

      Pending

    • 7

      Log & close

      Pending

How it works

From scattered knowledge to systems that act

Kapia connects to your existing stack, learns how your business actually works, and deploys agents that make the calls your best people would.

Painting of wildflowers blooming against a sunlit, weathered stone wall

Connect our systems to Kapia

SAP S/4HANA

Connected - 2.4M records found

Salesforce

Connected - 1.1M CRM records

Zendesk

Connected - 480K support tickets

Gmail

Indexing - 7 years of email threads

Business Central

Connecting… - finance, HR, purchasing

Painting of wildflowers blooming against a sunlit, weathered stone wall

Connect our systems to Kapia

SAP S/4HANA

Connected - 2.4M records found

Salesforce

Connected - 1.1M CRM records

Zendesk

Connected - 480K support tickets

Gmail

Indexing - 7 years of email threads

Business Central

Connecting… - finance, HR, purchasing

Connect

Plugs into your existing stack

Kapia connects to the tools your teams already use. No migration. No disruption. Just data flowing in from day one.

Understand

Learns how your business actually works

Kapia ingests your operational data and surfaces the logic underneath it — the rules, exceptions, and judgment calls that don't live in any manual. The result is a living map your teams can review, correct, and make their own.

Impressionist beach scene with rolling waves and seagrass on a sandy dune

Clusters

Billing & payments

49 observations • 45 edge cases

Overdue payments

19 observations • 67 edge cases

Refunds & cancellations

4 observations • 77 edge cases

Technical support

51 observations • 31 edge cases

Enrolment & programs

27 observations • 57 edge cases

Escalations

11 observations • 26 edge cases

Docs

Process Map

Billing & payments > Overdue payments > Docs

Billing & payments > Overdue payments > Process Map

Overdue payments

How overdue payments are handled

When a student falls behind on payments, access to the platform is blocked immediately. A notification is sent informing them that the debt will be reported to credit agencies. The message includes flexible payment options and an invitation to contact the team if they are experiencing financial difficulty.

Overdue payments

The standard procedure for most cases. Applies when the student contacts support within 48 hours.

  1. Review the debt and propose a partial payment to restore access immediately.

  2. Process payment via the platform. Send a receipt and confirm access is restored.

  3. If the student refuses or escalates — hand off to a human agent for negotiation.

Impressionist beach scene with rolling waves and seagrass on a sandy dune

Docs

Process Map

Billing & payments > Overdue payments > Docs

Billing & payments > Overdue payments > Process Map

Autonomous

Block access. Send overdue notice with payment options.

Decision

Student contacts support within 48h?

Yes

Agent

Offer partial payment to restore access

No

Human

Escalate. Report to credit agency.

Autonomous

Confirm resolution. Restore access. Log in system.

Impressionist painting of a sunlit countryside meadow with a tree and grazing sheep

Invoice #4821 — received via email

  • Email received

    Attachment detected — PDF, 1 page, supplier Iberomat S.L.

  • Data extracted

    Amount €14,200 · Due date 15 Jul · PO ref #PO-2241 · VAT 21%

  • Rules checked

    PO matched · amount within auto-approve threshold (under €20k)

  • Posting to ERP

    Creating payable record in SAP...

  • Confirmation sent

    Reply to supplier confirming receipt and payment date

Impressionist painting of a sunlit countryside meadow with a tree and grazing sheep

Invoice #4821 — received via email

  • Email received

    Attachment detected — PDF, 1 page, supplier Iberomat S.L.

  • Data extracted

    Amount €14,200 · Due date 15 Jul · PO ref #PO-2241 · VAT 21%

  • Rules checked

    PO matched · amount within auto-approve threshold (under €20k)

  • Posting to ERP

    Creating payable record in SAP...

  • Confirmation sent

    Reply to supplier confirming receipt and payment date

Impressionist painting of a sunlit countryside meadow with a tree and grazing sheep

Invoice #4821 — received via email

  • Email received

    Attachment detected — PDF, 1 page, supplier Iberomat S.L.

  • Data extracted

    Amount €14,200 · Due date 15 Jul · PO ref #PO-2241 · VAT 21%

  • Rules checked

    PO matched · amount within auto-approve threshold (under €20k)

  • Posting to ERP

    Creating payable record in SAP...

  • Confirmation sent

    Reply to supplier confirming receipt and payment date

Build

Agents that know what to do, and when

Kapia deploys agents directly on the validated map, handling exceptions, escalating when needed, and making the judgment calls your best people would make. Built for production, not demos.

"Don't email García's team. Call them or nothing happens."

"Don't email García's team. Call them or nothing happens."

"When that supplier says Tuesday they mean Friday. Plan for Friday."

"When that supplier says Tuesday they mean Friday. Plan for Friday."

"Don't email García's team. Call them or nothing happens."

"When that supplier says Tuesday they mean Friday. Plan for Friday."

Why agents fail without it

Every company runs on rules like these

None of this is written in any manual. It lives in experience, and it's the difference between a process on paper and a process that actually works.

An agent that doesn't know these rules will do everything by the book in a company that doesn't run by the book. That's the gap between AI demos and AI that survives contact with a real company.

Kapia reads years of real work and finds every rule your team forgot to mention.

"If the student is being sponsored by the company, there’s no discount applicable."

"If the student is being sponsored by the company, there’s no discount applicable."

"Anything over 50k goes past Marta first. It's not official but it's how it works."

"Anything over 50k goes past Marta first. It's not official but it's how it works."

How it gets better over time

From scattered knowledge to systems that act

As Kapia learns more of your business, every new workflow starts with more context, more approved logic, and fewer unknowns.

Week 1-3

Capture knowledge

Integration and process capture. We work as an extension of your team.

Weeks 4-5

Process and plan validation

Enterprise map ready: a live, structured, executable map of your operation.

Weeks 6-8

System deployment

First use case in production with continuous monitoring and improvement.

Going forward

Expansion to other cases

Easier from here. We build on what's already integrated and keep expanding.

  • Week 1-3

    Capture knowledge

    Integration and process capture. We work as an extension of your team.

  • Weeks 4-5

    Process and plan validation

    Enterprise map ready: a live, structured, executable map of your operation.

  • Weeks 6-8

    AI agent deployment

    First use case in production with continuous monitoring and improvement.

  • Going forward

    Expansion to other cases

    Easier from here. We build on what's already integrated and keep expanding.

  • Week 1-3

    Capture knowledge

    Integration and process capture. We work as an extension of your team.

  • Weeks 4-5

    Process and plan validation

    Enterprise map ready: a live, structured, executable map of your operation.

  • Weeks 6-8

    AI agent deployment

    First use case in production with continuous monitoring and improvement.

  • Going forward

    Expansion to other cases

    Easier from here. We build on what's already integrated and keep expanding.

  • Week 1-3

    Capture knowledge

    Integration and process capture. We work as an extension of your team.

  • Weeks 4-5

    Process and plan validation

    Enterprise map ready: a live, structured, executable map of your operation.

  • Weeks 6-8

    AI agent deployment

    First use case in production with continuous monitoring and improvement.

  • Going forward

    Expansion to other cases

    Easier from here. We build on what's already integrated and keep expanding.

Your data never leaves your business

Your data stays yours. Every action is traceable. Your team stays in control.

Nothing runs without approval

Every agent action runs inside rules your team has approved. Nothing executes without explicit sign-off.

Your team stays in control

Your people review edge cases, approve sensitive workflows, and can pause or override any agent at any time.

Kapia doesn't decide what gets automated. Your team does.

Full audit trails

Every decision, every action, every rule change is logged and traceable end-to-end, inside the systems you already use.

Who is Kapia for

For companies that run
the real economy

Companies running complex operations at scale.

Workers on an ice cream production line inside a modern factory

Industrial

For companies running operations, supply chain, and manufacturing, turning years of know-how trapped in systems and people’s heads into reliable, automated systems.

Open books and folders stacked on a table in a university library

Education

For universities, schools, training groups, and academies managing complex operations across students, staff, and back-office at scale.

Customer support agent wearing a headset and working at a computer

Services

For professional services, consulting, and B2B teams handling real operations, real constraints, and high-volume client work on a day to day basis.

Aisle of stacked wooden pallets and boxes in a large warehouse

Logistics

For distribution, freight, and fulfilment companies coordinating complex operations across customers, partners, and back-office systems.

Put your knowledge to work

Tell us how your business runs today, and we'll show you how Kapia turns that knowledge into AI systems that work the way your best people do.

Process Map

Autonomous

Block access. Send overdue notice with payment options.

Decision

Student contacts support within 48h?

Yes

Agent

Offer partial payment to restore access

No

Human

Escalate. Report to credit agency.

Autonomous

Confirm resolution. Restore access. Log in system.

Impressionist garden of pink and white flowers beside calm blue water

Put your knowledge
to work

Tell us how your business runs today, and we'll show you how Kapia turns that knowledge into AI systems that work the way your best people do.

Process Map

Autonomous

Block access. Send overdue notice with payment options.

Decision

Student contacts support within 48h?

Yes

Agent

Offer partial payment to restore access

No

Human

Escalate. Report to credit agency.

Autonomous

Confirm resolution. Restore access. Log in system.

Impressionist garden of pink and white flowers beside calm blue water

Put your knowledge to work

Tell us how your business runs today, and we'll show you how Kapia turns that knowledge into AI systems that work the way your best people do.

Process Map

Autonomous

Block access. Send overdue notice with payment options.

Decision

Student contacts support within 48h?

Yes

Agent

Offer partial payment to restore access

No

Human

Escalate. Report to credit agency.

Autonomous

Confirm resolution. Restore access. Log in system.

Impressionist garden of pink and white flowers beside calm blue water